Project Overview

PRELIM is a modern customer service electronic queue management system designed to optimize operations in government and private service centers. The platform unites pre-booking, an automated operator workplace, and a powerful administration panel — ensuring transparency, efficiency, and convenience for both customers and staff.

With PRELIM, service centers reduce waiting times, improve staff performance, and provide citizens with a stress-free way to access services through scheduled appointments.

Key Features

📅 Pre-booking

• External authorization via government or banking providers (govID, bankID).
• Automatic application creation once customer information is submitted.
• Service selection during booking.
• Appointment confirmation and time allocation via SMS providers.

💻 Desktop Client (Operator’s Workplace)

• Customer call-in based on queue order.
• Voice guidance (e.g., “Customer No. 100, please proceed to desk No. 12”).
• Processing and logging of customer applications.
• Tracking of call time, processing time, and service completion.
• Ability to schedule work breaks.
• Minimalist and user-friendly UI with system tray support.

⚙ Administration Panel

• View all bookings across service centers.
• Build analytics across dimensions (centers, customers, time periods, etc.).
• Export reports in CSV, XLSX, and PDF formats.
• Review scheduled events.
• Role-based access management.
• Employee management for service centers.
• Full audit trail of employee activities.
• Create and edit services available for pre-booking.

Why It Matters

PRELIM transforms chaotic live queues into a transparent, predictable, and efficient process. This enables service centers to:

• Reduce customer waiting times.
• Increase service center throughput.
• Reduce staff workload.
• Gain digital analytics and reporting for management decision-making.
• Improve customer experience and loyalty through easy booking and faster service.